Refund policy
Refund and Return Policy
This Refund and Return Policy outlines the terms and conditions regarding all purchases made through our store. By placing an order, you agree to the terms described below.
1. All Sales Are Final
At Arctic Blankets, all purchases are considered final. We do not offer refunds, returns, or exchanges due to change of mind, personal preference, or incorrect product selection after an order has been placed.
Please ensure that you carefully review your order details, including product type, size, and quantity, before completing your purchase.
2. No Refunds for Change of Mind
We do not provide refunds or cancellations for change of mind under any circumstances. Once an order has been processed and confirmed, it cannot be modified or reversed.
This includes situations where:
- You no longer want the item
- You ordered the wrong size or quantity
- You changed your mind after purchase
- You expected something different based on personal preference
We encourage customers to review all product descriptions and details carefully before purchasing.
3. Order Issues and Damaged Items
In the rare case that your item arrives damaged or defective, please contact us within 7 days of delivery. We may request supporting photos or videos to review the issue.
If approved, we will provide a replacement or store credit at our discretion.
4. Shipping Issues
We are not responsible for delays caused by shipping carriers, customs, or external logistics providers once the order has been dispatched. However, we will assist you in tracking your package and resolving delivery issues where possible.
If a package is marked as delivered by the carrier but not received, the customer is responsible for contacting the carrier directly to resolve the issue.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses.
If an order is returned due to incorrect information, reshipping costs may apply.
6. Processing and Order Changes
Orders are processed quickly to ensure fast shipping. For this reason, we cannot guarantee changes or cancellations once an order has been placed.
7. Contact Information
If you have any questions regarding your order or this policy, please contact us:
Email: coolingblanket99@gmail.com
We aim to respond to all inquiries as quickly as possible.
By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.
