Refund policy
Refund & Return Policy
At The Cozy Arctic, all orders are carefully reviewed before fulfillment and we aim to provide clear product information, sizing details, images, and descriptions so customers can make informed purchasing decisions before placing an order.
By placing an order on our website, you agree to the terms of this Refund & Return Policy.
All Sales Are Final
All sales are final.
We do not accept returns, exchanges, cancellations, or refunds for change of mind, buyer’s remorse, ordering the wrong item, ordering the wrong quantity, no longer wanting the product, finding a lower price elsewhere, or deciding after purchase that the product is no longer needed.
Please review all product details carefully before completing your purchase.
Once an order has been placed, it is considered final and may begin processing immediately.
No Change-of-Mind Refunds
We do not issue refunds simply because a customer changes their mind after ordering or after receiving the product.
This includes, but is not limited to:
- No longer wanting the item
- Deciding the item is not needed
- Ordering by mistake
- Purchasing the wrong quantity
- Disliking the color, feel, style, or appearance after delivery
- Finding a similar product elsewhere
- Purchasing the product as a gift and the recipient not wanting it
- Deciding the product does not fit a personal preference
Customers are responsible for reviewing all available product information, photos, measurements, features, and descriptions before purchasing.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible at:
Please include:
- Your full name
- Order number
- Email address used at checkout
- A clear description of the issue
- Clear photos or video showing the damage, defect, or incorrect item
- Photos of the packaging if applicable
Claims must be supported with sufficient evidence so we can review the issue properly.
If your claim is approved, we may, at our discretion and where legally permitted, offer one of the following:
- A replacement item
- A partial refund
- A full refund
- Another reasonable resolution
We reserve the right to request additional photos, videos, packaging images, or other information before approving a claim.
Items Damaged After Delivery
We are not responsible for damage caused after delivery due to misuse, improper washing, improper care, accidents, unauthorized alterations, normal wear and tear, failure to follow product instructions, or use inconsistent with the product’s intended purpose.
Damage caused by improper handling or care does not qualify for a refund or replacement.
Order Cancellations
Orders cannot be guaranteed for cancellation once they have been placed.
Because orders may enter processing shortly after purchase, cancellation requests may be denied if the order has already been submitted for fulfillment, packed, shipped, or otherwise processed.
If you need to request a cancellation, contact us immediately at:
Submitting a cancellation request does not guarantee that the order can be cancelled.
Shipping Delays
Shipping estimates are estimates only and are not guaranteed delivery dates unless explicitly stated otherwise.
Delays caused by carriers, customs, weather, holidays, high seasonal volume, incorrect customer information, failed delivery attempts, or other circumstances outside our direct control do not automatically qualify for a refund.
If a package is delayed, please contact us and we will assist where possible.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an address error, contact us immediately at:
We will attempt to update the address before fulfillment, but we cannot guarantee that changes can be made once processing has begun.
Refused, Unclaimed, or Undeliverable Packages
If a package is refused, left unclaimed, returned due to an incorrect or incomplete address, or otherwise returned because the customer failed to accept delivery, this does not automatically qualify for a refund.
Any resolution will be reviewed on a case-by-case basis and may be reduced by shipping, handling, return shipping, customs, or other costs incurred.
Lost Packages
If tracking shows that a package has not been delivered and appears to be lost in transit, contact us at:
We may work with the carrier or fulfillment provider to investigate the shipment.
If the package is confirmed lost, we may offer a replacement or other appropriate resolution.
If tracking shows the package was delivered, we may require the customer to contact the carrier directly, check with household members, neighbors, building management, mailrooms, or local delivery offices before a claim can be considered.
Return Authorization
Do not send any product back without contacting us first.
Unauthorized returns may not be accepted or refunded.
If a return is approved in a situation where a return is legally required or otherwise authorized by us, we will provide further instructions.
Customers may be responsible for return shipping costs unless otherwise required by law or unless the return is due to an error on our part.
Condition of Approved Returns
Where a return is approved, the item may be required to be:
- Unused
- Unwashed
- Undamaged
- In its original condition
- In its original packaging
- Returned with all accessories, controllers, cords, inserts, and components
Items showing signs of use, wear, washing, damage, odor, alteration, or missing components may be refused or subject to a reduced refund where legally permitted.
Refund Processing
If a refund is approved, it will be issued to the original payment method whenever possible.
Processing times vary depending on the payment provider, bank, or card issuer.
Once a refund has been submitted by us, we are not responsible for additional processing delays caused by financial institutions.
Original Shipping Costs
Original shipping charges, expedited shipping fees, customs fees, duties, taxes, protection fees, warranty fees, and other non-product charges may be non-refundable where permitted by law.
If free shipping was provided as part of the order, actual shipping costs incurred may be deducted from an approved refund where legally permitted.
Promotional, Discounted, or Sale Items
Items purchased during a sale, promotion, discount event, bundle offer, seasonal promotion, or special pricing event are still subject to this Refund & Return Policy.
A sale price does not create a right to return an item for change of mind.
Chargebacks
If you have an issue with your order, we encourage you to contact us first at:
We will make a reasonable effort to review and resolve legitimate order issues.
Submitting a chargeback does not change the terms of this policy and may require us to provide order records, tracking information, product details, correspondence, and other evidence to the payment provider.
Legal Rights
Nothing in this policy is intended to limit or exclude any consumer right that cannot legally be waived under applicable law.
If the laws of your country, state, province, or region require a refund, return, cancellation right, warranty right, or other remedy, those mandatory rights will apply.
Where no such mandatory legal right applies, our policy remains:
All sales are final, and we do not accept returns or issue refunds for change of mind.
Contact Us
For questions about refunds, damaged items, order issues, or approved returns, contact:
Email: llieb27804@gmail.com
Please include your order number and a detailed explanation of the issue so we can assist you as efficiently as possible.