Shipping policy
Shipping Policy
At The Cozy Arctic, we work to process and ship orders as quickly and reliably as possible. Please review the shipping information below before placing your order.
Order Processing & Fulfillment
Orders are typically processed and fulfilled within 1–3 business days after your order is placed.
Business days generally include Monday through Friday and exclude weekends and major holidays.
During high-volume periods, seasonal promotions, product launches, or holidays, fulfillment may occasionally take slightly longer.
Once your order has been fulfilled, you will receive shipping or tracking information when available.
Estimated Shipping Time
After fulfillment, orders typically arrive within:
6–12 business days
This shipping estimate begins after the order has been processed and fulfilled.
Please note that fulfillment time and shipping time are separate. In most cases, the total estimated time from order placement to delivery is approximately:
7–15 business days
Shipping Estimates Are Not Guaranteed Delivery Dates
All shipping times are estimates only.
Delivery times may vary depending on:
- Carrier delays
- Weather conditions
- Customs processing
- Holidays
- High shipping volume
- Local delivery disruptions
- Remote delivery locations
- Incorrect or incomplete shipping information
We cannot guarantee a specific delivery date unless explicitly stated otherwise.
Tracking Information
Once your order ships, tracking information may be sent to the email address provided at checkout.
Please allow some time for tracking information to update after your order has been handed over to the shipping carrier.
In some cases, tracking may not show movement immediately even though the package is already in transit.
International Shipping
We may ship internationally depending on the destination.
International orders may experience additional delays due to customs processing, inspections, local carriers, import procedures, or other factors outside our direct control.
Customers are responsible for providing complete and accurate shipping information.
Customs, Duties & Taxes
Depending on your country or region, your order may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by local authorities.
These charges, when applicable, may be the responsibility of the customer unless otherwise stated at checkout.
The Cozy Arctic does not control customs fees or local import charges.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible at:
We will try to update the address before the order is fulfilled, but we cannot guarantee changes once processing has begun.
We are not responsible for packages delivered to an incorrect address that was provided by the customer.
Failed Delivery Attempts
If a carrier is unable to complete delivery because no one is available, access is restricted, the address is incomplete, or another delivery issue occurs, the carrier may attempt redelivery or hold the package for pickup.
Customers are responsible for following carrier instructions when necessary.
Lost Packages
If your tracking information shows that your order has not been delivered and appears to be lost in transit, please contact us at:
We may work with the shipping carrier or fulfillment provider to investigate the issue.
If the package is confirmed lost, an appropriate resolution may be offered.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please first check:
- Around the delivery location
- With household members
- With neighbors
- With your building manager or front desk
- Your mailbox or package room
- With the shipping carrier
If you are still unable to locate the package, contact us and we will review the situation.
Delayed Shipments
Occasional shipping delays can happen, especially during winter weather, holidays, customs processing, or periods of high carrier volume.
A shipping delay does not automatically mean that the package is lost.
We appreciate your patience while packages continue moving through the carrier network.
Separate Shipments
In some cases, items from the same order may ship separately.
If this happens, you may receive more than one tracking number and the packages may arrive on different days.
Order Changes
Because orders may begin processing soon after purchase, we cannot guarantee changes to:
- Shipping address
- Product quantity
- Order details
- Delivery method
Please review your order carefully before submitting payment.
Contact
For shipping questions, tracking issues, or delivery concerns, contact:
Please include your order number so we can assist you more quickly.